Refund Policy

14-Day Refund Window

If you experience a problem with your campaign within the first 14 days after purchase, you are eligible to request a refund or a resolution. We take every campaign seriously and will work with you to find a fair solution.

How to Request a Refund

Contact us within 14 days of your purchase via:

• Instagram: @nilsmusiclab
• E-Mail: nilsmusicmarketing@gmail.com

Please include your order number and a brief description of the issue.

What We Cover

• Campaign not started within a reasonable timeframe
• Track placed in clearly incorrect playlists that do not match the genre
• Technical issues on our end preventing campaign delivery

What We Do Not Cover

• Dissatisfaction with stream counts; we do not guarantee specific numbers
• Refund requests made after 14 days from purchase
• Tracks removed from Spotify or made private after campaign launch

Processing

Approved refunds are processed within 5–10 business days to the original payment method.

Right of Withdrawal: Online Withdrawal Function

Where you have a statutory right of withdrawal, you can declare your withdrawal electronically and as easily as you placed your order using our online withdrawal function:

You will receive a confirmation of receipt (with date and time) by email. You may also withdraw by an unambiguous statement sent to nilsmusicmarketing@gmail.com.

Questions

For any questions contact us at nilsmusicmarketing@gmail.com or @nilsmusiclab on Instagram.