Back

Refund Policy

Last updated: May 2026

14-Day Refund Window

If you experience a problem with your campaign within the first 14 days after purchase, you are eligible to request a refund or a resolution. We take every campaign seriously and will work with you to find a fair solution.

How to Request a Refund

Contact us within 14 days of your purchase via:

Please include your order number and a brief description of the issue.

What We Cover

  • Campaign not started within a reasonable timeframe
  • Track placed in clearly incorrect playlists that do not match the genre
  • Technical issues on our end preventing campaign delivery

What We Do Not Cover

  • Dissatisfaction with stream counts — we do not guarantee specific numbers
  • Refund requests made after 14 days from purchase
  • Tracks removed from Spotify or made private after campaign launch

Processing

Approved refunds are processed within 5–10 business days to the original payment method.

Questions

For any questions contact us at nilsmusicmarketing@gmail.com or @nilsmusiclab on Instagram.